Privacy Policy
Last updated: October 20, 2026. This Privacy Policy explains how ABC Organic Scents (“we,” “our,” or “us”) collects, uses, discloses, and protects information when you visit abcorganicscents.com, contact us, or purchase our candles, sprays, diffusers, or bundles.
1. Who we are and how to reach us
ABC Organic Scents operates this online store. Questions about privacy, orders, or requests involving your information can be sent to [email protected]. We may ask you to verify your identity before releasing or changing personal information.
2. Information we collect
When you browse, create an account, place an order, or contact us, we may process your name, email address, phone number, billing and shipping addresses, account details, order history, items viewed or added to the cart, shipping preferences, messages, and customer-service correspondence. We also collect routine website technical information, such as IP address, browser/device information, timestamps, security logs, and cookie identifiers needed to operate and protect the site. Payment processing may involve transaction identifiers, payment status, billing details, and limited card details such as card brand and last four digits, where made available by the processor.
3. How we use information
We use your information to operate the store, calculate applicable shipping and taxes, process and fulfill purchases, provide receipts and order updates, arrange delivery, offer support, administer accounts, address returns or disputes, prevent fraud and unauthorized activity, troubleshoot the site, maintain financial records, and meet legal obligations. We only send optional promotional communications when appropriate consent or another lawful basis applies, and you may opt out of marketing emails.
4. Payments and fraud prevention
We use WooPayments to accept online payments. WooPayments and its payment-processing partners, including Stripe, may receive payment amounts, billing information, transaction information, device and fraud-related signals, and other information necessary to authorize payments, manage refunds, and prevent misuse. Full payment card numbers are entered into secure payment fields provided by the payment processor and are not stored in our WordPress database. Visit the relevant payment provider’s privacy notices for details about its independent processing practices.
5. Shipping, fulfillment, and service providers
We share only the information reasonably necessary for the service with providers who help operate the store, including WooCommerce and Automattic services, shipping-label and postage services, USPS, UPS or other selected carriers, email delivery providers, web hosting and security infrastructure, and professional advisers when needed. Shipping providers may receive a recipient’s name, delivery address, contact details, package measurements, declared value, and tracking information. Our site is delivered over Cloudflare, which processes some connection and security data.
6. Cookies, cart information, and site security
WooCommerce and WordPress may use essential cookies and similar local browser storage to remember cart contents, account sessions, checkout details and website preferences. Payment and security partners may use cookies or technical signals for fraud prevention and reliable operation. Cloudflare may process data for traffic security and protection. You can manage cookies in your browser, although disabling essential cookies may affect account login and checkout. We do not currently promise that all optional analytics or integrations will stay unchanged; material changes will be reflected in this policy.
7. How long information is kept
We keep personal information for as long as reasonably necessary to provide services, complete orders, respond to inquiries, and meet accounting, tax, payment-dispute, safety, recordkeeping or other legal obligations. Different categories of data have different retention periods. Some financial and transaction records may be retained for several years even after you close an account. Information no longer needed is deleted or anonymized where reasonably feasible and permitted by law.
8. Protecting information
We use HTTPS, account-access controls, and other administrative and technical safeguards to reduce the risk of unauthorized access. No internet transmission or storage method can be guaranteed completely secure. Never send full payment card numbers, passwords, or other sensitive financial credentials in ordinary email.
9. Your privacy choices and requests
You may contact us at [email protected] to ask about the information we hold, request access or correction, request deletion where applicable, or object to certain processing. We will handle requests consistent with applicable law and may need to retain information required for taxes, accounting, disputes, fraud prevention or other legal purposes. You can also change marketing preferences or adjust cookie controls in your browser.
10. Children and other websites
Our store is not directed at children under 13, and we do not knowingly solicit personal information from them. If you believe a child supplied information, please contact us. Links to third-party sites are governed by those sites’ privacy notices and practices.
11. Updates to this policy
We may revise this policy as our store, service providers, or legal requirements change. Updates will be posted here with a revised date. Continued use of the site after an update is subject to applicable law; we will provide additional notice where legally required.